Speaker
Description
The Handling Engineering Group at CERN manages six contracts for the maintenance of lifts, industrial trucks, overhead cranes and road trucks.
In the past the contracts were all managed differently. The heterogeneity in the processes and definitions of events triggering maintenance Work Orders made it difficult to compare them in one single report, generating quite some work to consolidate the information and difficulties to monitor the overall maintenance performance at the Group level.
The author will detail the work done during last five years to harmonize as much as possible the different maintenance contracts approaches and processes taking into account some constraints related to business practices (in particular related to the invoicing) and how this improved the reporting and contract management.
